Find answers to common questions about the AZEK Exteriors Learning Center and AZEK products.
AZEK EXTERIORS LEARNING CENTER TRAINING
Is AZEK Exteriors Learning Center an accredited school?
No, this site supports online training needs targeting contractors, remodelers,
and other building professionals. The site content is designed to be used for training and continuing
education purposes. All trainings, continuing education courses, and quizzes are 100% free.
What is the difference between Trainings and Continuing Education Courses?
Trainings are designed to help contractors learn and improve skills in installing
AZEK Exteriors products. They do not provide credits toward professional certifications. Continuing
education courses are designed for architect and building professional education. Completing these courses
allows architects and other building professionals to earn continuing education credits toward professional
ACCOUNT CREATION AND MANAGEMENT
How do I register?
Click here to complete the registration form to gain
access to all trainings and courses.
How can I stay logged in to my account?
Check “Remember me” when logging in to your account.
Why do I need to register and what will you do with my information?
Registration is necessary to take a training or a continuing education course and to
ensure proper reporting of course completion/quiz results.
What will you do with my information once I register?
We will use the training and continuing education course completion/results and reporting
as a way to track completed training.
How do I update the information in my profile?
Once you’ve logged in, click the “Edit Profile” link at the top of the page.
How do I change my password?
Once you’ve logged in, click the “Edit Profile” link at the top of the page.
FIND AND TAKE A TRAINING OR COURSE
How do I launch a training or continuing education course?
You must be logged in to take a training or continuing education course. If you have not
registered, please register and create a profile.
Quizzes: How do I take the quiz that follows a training or continuing education course?
Quizzes begin automatically after you have completed the training or continuing education
What if I fail the quiz?
If you fail the quiz, you can retake it as many times as is necessary for you to pass it.
How do I retake a quiz if I didn’t pass it?
Click on the “Retry Quiz” button on the results page; this will allow you to go back and
retake the quiz.
How are the trainings and continuing education courses scored?
You must receive a quiz score of 100% to receive credit for taking the Training Modules
(located under the Training Modules tab). Continuing Education courses require a 70% or better for completion.
You will have unlimited attempts to achieve the required score to pass.
How do I print a Certificate of Completion?
Once you’ve completed a training or continuing education course and passed its quiz (with a
score of 100%), it will appear within the My Courses
dashboard. Under “Certificates,” click the Download link to view and print a certificate for the training or
continuing education course.
What types of credit can I receive?
Learners who take the continuing education courses (under the Continuing Education
dashboard) will be eligible to submit their certificate to the Oregon Construction Contractors Board and NARI.
Our courses MAY satisfy other continuing education requirements, but it is up to the learner to self-report.
BROWSER AND TECHNICAL ISSUES
What are the suggested minimal system requirements for viewing content?
AZEK Exteriors Learning Center trainings and continuing education courses will run
best if your setup meets the following minimal requirements.
One of the following browsers:
Windows: Firefox 1.x and later, Google Chrome, Opera 9.5 and later
Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
Linux: Firefox 1.x and later, Google Chrome, Chromium
Google Chrome 14 or later on Windows or Mac
Safari 5.1 or later on Mac
Mobile Safari in Apple iOS 5.0 or later on iPad/iPhone
Apple iOS: Articulate Mobile Player in Apple iOS 5.0 or later on iPad
Android: Articulate Mobile Player
Why am I having problems viewing the screen?
The best way to open and play the trainings and continuing education courses is by
using Google Chrome, and with a screen resolution of 1024 x 768 or higher.
Who do I contact with comments or additional questions?
Please send comments or questions to email@example.com.
We welcome any suggestions you may have about how we can improve our site.
AZEK EXTERIORS PRODUCTS
Can AZEK® Trim be used in structural application?
No, AZEK Trim cannot be used in structural applications. WARNING: AZEK Trim products
cannot be used in any stress or structural applications. AZEK Trim products can only be used as the decorative
part of your application; either wood or metal structural components need to be incorporated for structural
applications. Check with your architect or builder if your application is structural.
Do I need to paint AZEK Trim?
AZEK Classic Trim products do not require paint for protection, but may be painted
to achieve a custom color or to cover nail holes that have been filled. AZEK Classic Trim comes in semi-matte
bright white color and saves time and labor during installation as it does not require paint. However,
AZEK Trim with Paintpro® Technology must be painted and also must be painted within 180 days of outdoor
UV exposure. AZEK Trim with PaintPro® Technology is engineered for more efficient paint application as it
does not require sanding, does not require a primer and dries faster. If you choose to paint your trim,
AZEK Trim with PaintPro® Technology is your best choice.
What paint can I use on AZEK Trim?
When painting AZEK Siding and Trim, choosing the right paint type and color will
ensure a truly low maintenance, long-lasting painted finish. Using paints that do not meet AZEK’s
guidelines may cause the product to overheat, leading to undesirable product defects such as warping, oil
canning, or buckling. First, always make sure your paint is suitable for exterior application and is 100%
acrylic latex. When selecting your desired color, you will need to determine the Light Reflective Value (LRV)
of that color which should be provided by the paint manufacture. If your desired color has an LRV value above
55 and is available in an exterior 100% acrylic latex paint it meets AZEK painting requirements. If the
desired color has an LRV below 55, it should only be used on AZEK products if it exists as a preset color
from a paint designed for vinyl siding or is a specialty paint with solar reflective pigments. Paints
formulated for vinyl and paints with heat-reflective pigments are designed to limit heat build and ensure the
long-term performance of PaintPro® products.
For more information and to see a listing of recommended paint types and colors for use on AZEK products
please visit: www.azekexteriors.com/painting
What can I use to clean AZEK Trim?
Depending on degree of cleaning needed, power wash or hose loose dirt off of the
trim board. If using a power washer, be sure to test the pressure setting and nozzle first to ensure that
the surface of the trim will not be damaged. Other cleaning methods include using a soft cloth and a mixture
of mild detergent. Some people have found the Mr. Clean Magic Eraser to work on pencil or other black marks.
Other methods include cleaning with TimberTech® Deck Cleaner™ or OxiClean with a medium nylon bristle brush or
using a mild household spray cleaner like Simple Green, Krud Kutter Cleaner/Degreaser or denatured alcohol.
When using cleaners other than a mixture of mild detergent and water, it is best to test on a small area or a
scrap piece of AZEK Trim, to make sure it does not harm the surface or damage the product’s appearance. Always
read the cleaning product manufacturer’s specific information before using any product on your AZEK Trim and
follow their instructions. WARNING: Keep children and pets away from cleaning product and the Trim until
completely dry. IMPORTANT: Do not use solvent-based cleaners as they can harm the finish of AZEK Trim.
Consult with your paint manufacturer for instructions on cleaning AZEK Trim that has already been painted.
What type of fasteners should be used to install AZEK Trim?
You will want to use the same fasteners you would use for installing wood trim and
siding. They should be stainless steel or hot dipped galvanized and long enough to penetrate the substrate
a minimum of 1-1/2”. For best results, use fasteners designed for wood trim and wood siding. These fasteners
have a thinner shank, blunt point, and full round head. Standard nail guns work well with AZEK Trim. If using
pneumatic tools, use a fastener with a full round head and set the pressure so the fastener goes just beneath
the surface of the AZEK board. IMPORTANT: Staples, brads, and wire nails should never be used. For a finished
look the Cortex fastening system can be used to reduce the need to field apply paint when the trim is going to
be left white. Please see the AZEK Trim & Moulding Install Guide for details.
What type of caulk can I use with AZEK Trim?
You can use an acrylic, urethane, or polyurethane caulk with AZEK Trim. For Best
results and color match, we recommend using our AZEK Fill and Flex caulk sealant.
Please refer to the FAQs for answers to the most commonly asked questions.
To recover your account, whether due to a forgotten password or a locked
account, please enter the email address you associated with your account.
Upon submission, an email will be sent to you with a link allowing you
to set a new password.
In order for us customize your experience you must choose a user name and password to identify yourself when you return.